Frequently Asked Questions
- How unlimited bundles work
- What is an eSIM?
- What is a data bundle?
- What are the benefits of eSIM?
- How much data will I need?
- Can I send SMS or make phone calls using my eSIM?
Managing eSIMs
- How long does an eSIM take to arrive and install?
- How much does an eSIM cost?
- How soon before my journey can I install my eSIM?
- How to use two eSIMs at the same time
- Can I still use my home SIM card with my eSIM?
- Top tips and recommendations for using your eSIM
Troubleshooting
- I cannot scan my QR Code
- How to check that you have the correct eSIM activated / enabled
- How can I tell if my eSIM is installed?
- I have installed my eSIM but my home SIM has stopped working
- My iMessage has stopped working after installing my eSIM
- How do I set up my APN?